Online Catalog Orders
Our Customer Service Representatives will work with you on each of your merchandise requests from start to finish. From an acknowledgement once the order is placed to a follow up confirmation after the order has shipped, we are here to help.
For questions regarding your order, please email us at vwdrivergear@halo.com or call us at 800-476-2975.

Payment Options
All orders are payable in U.S. Dollars.
For credit card payments, we gladly accept Visa, MasterCard,Discover and American Express.
We also accept payment by mail. Please send your request along with a check for the full amount to:

VW DriverGear
12103 Delta Street
Taylor, MI 48180

*Please note that your merchandise will not be sent until payment is received.

Placing an Order
For your convenience, merchandise orders can be placed through the following methods:
Online by visiting www.drivergear.vw.com
E-Mail: vwdrivergear@halo.com
Phone: 800-476-2975
Mail:
VW DriverGear
12103 Delta Street
Taylor, MI 48180

Customer Service
If you have any questions regarding your order, please contact our Customer Service group by emailing vwdrivergear@halo.com or calling us at 800-476-2975. We are available Monday-Friday 8:00 a.m. - 5:30 p.m. EST.

Sales Tax
All applicable sales tax will be charged.

Shipping International
Shipping charges will be quoted upon checkout.

The shipping charge does not include any duties and/or taxes that may apply. Duties and taxes are calculated by customs and the shipping company and are collected by the shipping company upon delivery.

We cannot quote the duties and taxes prior to delivery.

Shipping within the Contiguous U.S.
Orders that are complete with in stock merchandise will ship out within one business day (Monday - Friday) from the date it was placed. We do not ship on Saturdays or Sundays and the following observed US holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. To learn more about our holiday shipping schedule please click here to view the UPS Holiday Shipping Schedule.

If an item(s) is on back order and is not expected to arrive within 5 business days, we will ship all available items within one business day and all remaining items once the order is complete.

Expedited Delivery
When requesting expedited delivery (Next Day or 2nd Day Air), we must receive your request prior to 2:00 p.m. EST to ensure that your merchandise will ship the same day. Additional charges do apply, please reference freight tables provided (above) for those amounts. Some merchandise is not eligible for Expedited Shipping, these items are identified on the VW DriverGear eStore.

Expedited delivery is not available for international shipments. 

Product Availability
Items shown on the website are subject to availability at the time of order.

Order Acknowledgements
When an order is submitted online, an email confirmation is immediately sent to you at the email address provided. 

Lead Time
All in stock merchandise orders that are complete will ship within one business day of receipt. For orders that have the occasional back-ordered item, we will ship a partial order for you within 2 business days, unless otherwise specified.

Return/Exchange Policy
Our mission is to provide VW DriverGear enthusiasts with the finest quality merchandise and the highest level of customer service in the industry.

If you are not completely satisfied with your purchase, we will provide a refund or exchange of the item(s) within 30 days* of purchase. Contact our Customer Care Department at vwdrivergear@halo.com. We will be happy to answer any questions you may have and work with you to handle your exchange or return. We can be reached, Monday through Friday, 8:00 am to 5:30 pm EST, excluding holidays.

Prior to returning your merchandise please contact a Customer Care Representative to obtain a Return Material Authorization number or RMA. When you call, please have your original packing slip ready for reference. Our representatives will process your request and provide you with an RMA. In order to expedite the process we recommend that a copy of your original order is placed in the box and your RMA number is posted on the outside of your package in the ship to information area. If you wish to exchange your item, please notify the rep at this time.

You must contact us on credits or exchanges within 30 days of receipt of your merchandise. All claims for damages due to transit must be made with the carrier when you receive the merchandise. All original packaging and/or boxes that your merchandise was shipped in must be retained for this claim.

No returns will be allowed on discontinued items, specially marked items, Limited Edition Merchandise, free promos, seasonal sales, custom or personalized goods. All returns must be in their original packaging and in like new condition to receive a full credit.

Damaged/ Defective/ Mis-shipped
Damaged/defective or mis-shipped merchandise must be claimed to VW DriverGear within 10 days of receipt of the order. Please contact VW DriverGear with these errors and we will assist you in a quick resolution.

Even Exchanges/ Credits
If you wish to exchange your item, notify the Customer Care representative when you call in for a RMA. To expedite your exchange we will place a new order for the exchanged item ASAP. When your replacement item ships out, you will be charged for that item and then credited back for your return once your exchange is received and processed. All customer return shipments to VW DriverGear will be at the cost of the customer. If the customer wishes to exchange merchandise on the order, VW DriverGear will ship out the new order at $0 shipping cost. We recommend all returns to VW DriverGear be shipped using UPS or USPS. VW DriverGear is not responsible for returned merchandise lost in transit to VW DriverGear.

*VW DriverGear has the right to refuse any incomplete or unauthorized return. A 10% restocking fee may also apply to goods or orders that fall outside our required information (RMA, incomplete) and/or time lines.

VW Terms of Service
http://www.vw.com/terms